FAQs

What is your shipping policy and how long does it take for orders to arrive?

As of now, we offer free shipping depending on your location. Please note that delivery times will vary as orders are shipped after the pre-order period ends. Typically, orders arrive within 3-4 business days once shipping begins.

 

How long are your pre-order periods?

Our pre-order periods generally span for 2 weeks. 

 

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Do you have any social media accounts?

Yes we do! Follow us on TikTok/Lemon8 (@.outcastapparel), Facebook (@Born Outcast), and on Instagram (@bornoutcast_).

 

How do I determine the right size for my clothing order?

We offer clothing sizes ranging from Women’s Small, Medium, Large, and XL as well as Men’s Small, Medium, Large, and XL.

Are your clothing items true to size or do they run small or large?

Our items are true to size.

 

Do you offer gift cards or gift wrapping services?

Not at this time, but we're planning to expand our services in the future to include more convenient options like gift cards and gift wrapping. Stay tuned!

 

What payment methods do you accept?

We accept American Express, Apple Pay, Visa, Mastercard, Discover, Google Pay, Meta Pay, Shop Pay, and Diner Club.

 

Do you have a physical store location where customers can try on clothing?

We don’t have a physical store at the moment—our brand is currently available exclusively online. You can shop through our website, which is also accessible via TikTok, Lemon8, Facebook, and Instagram.

Can I contact customer service for assistance with my order?

You can go to the Track Order section to check your order status, or contact us directly through our Contact Us section.

 

Are there any upcoming sales or new arrivals that I should be aware of?

We will constantly update you on our newest designs and arrivals ready for purchase. Stay up to date with us by signing up for email notifications. Scroll down to the bottom of any page to sign up.

Can I sign up for a newsletter or mailing list to receive updates on new collections and promotions?

Yes, you can! Simply scroll down to the bottom of any page to sign up. Subscribers are the first to receive updates on upcoming releases, new arrivals, and exclusive promotions.

 

Do you have a loyalty program for frequent customers?

While we don’t currently offer a loyalty program, we’re always working on new and exciting ways to reward and appreciate our valued customers. Stay tuned for upcoming updates!

 

Are there any care instructions or tips for maintaining the quality of your clothing items?

For the best results, we recommend washing your items with care—using gentle cycles and avoiding harsh detergents or high heat drying. Taking these simple steps helps maintain the quality and longevity of your clothing.

 

How can I stay updated on your brand's latest news and collaborations?

Sign up for e-mail notifications at the bottom of any page to stay in the loop for news, deals, and new products. Also, we consistently communicate with our customers via social media. (TikTok/Lemon8: @.outcastapparel, Facebook: @Born Outcast, & Instagram: @bornoutcast_)